Frequently Asked Questions
We’re here to make your Lolly Llama experience simple and supported. Browse below to find quick answers to common questions about amber jewelry, shipping, care, and more.
📦 Shipping & Orders
When will my order ship?
Orders typically ship within 24–48 hours from our location in Missouri via USPS.
How long does shipping take?
- Midwest: ~3–4 business days
- Coastal states: ~4–6 business days
- We currently ship to U.S. addresses only.
Do you offer free shipping?
Yes! Free shipping is available on orders over $75.
🌿 Amber Basics
What is amber?
Amber is fossilized tree resin that has formed over millions of years. Baltic amber, in particular, is rich in succinic acid, which is believed to offer natural wellness benefits when worn against the skin.
Is Baltic amber the best kind?
Yes! Baltic amber is considered the highest quality amber in the world and is prized for its purity and effectiveness. At Lolly Llama, we only use genuine Baltic amber in our jewelry.
Is amber safe to wear?
Yes—when worn as directed. Always supervise children while wearing amber jewelry and remove during naps, sleep, or when unattended.
✨ Wellness & Effectiveness
How does amber work?
When worn close to the skin, body heat activates the amber and allows small amounts of succinic acid to absorb. This can help support:
- Immune function
- Pain relief (especially teething, joint, and head pain)
- Calmness and reduced anxiety
- Inflammation and skin issues
Is amber just for babies?
Nope! Adults and children of all ages wear amber. From teething to arthritis, migraines to anxiety, amber offers natural support at any stage of life.
Does amber work for everyone?
Every body is different. While many customers experience great results, amber may not work the same for every individual. Still, you’re left with a beautiful, natural piece of jewelry—win-win!
🧼 Jewelry Care
How do I clean my amber jewelry?
- Wipe gently with a soft cloth and a bit of olive oil
- Or rinse with mild salt water, then dry thoroughly
- Avoid soap, lotions, and chemicals
Can amber get wet?
It’s okay in fresh or salt water, but avoid soaps and chlorinated water to preserve its natural properties.
How long does amber jewelry last?
With normal wear and care, amber jewelry lasts about 2 years. Replace earlier if it’s exposed frequently to soaps, heat, or rough play.
Why does my amber change color?
Amber and natural gemstones may darken or shift in color over time due to light and heat exposure—this is completely normal and part of their natural character.
🔐 Safety & Sizing
Is your clasp system safe?
We use pop and screw clasps, which are:
- Safer than metal (breaks under pressure to reduce injury risk)
- Allergy-friendly
- Discreet and seamless
Important: The plastic clasp can break if pulled hard, which is by design for safety. Please supervise children at all times when wearing.
What size should I get?
We offer various sizes for babies, children, and adults. Sizing guides are coming soon—email us if you need help choosing the right fit in the meantime!
💬 Returns & Customer Support
What’s your return policy?
We accept returns on unworn, unused items within 14 days of delivery. If something isn’t right, reach out—we’ll always try to make it right.
Is amber fragile?
Yes, amber is a natural resin and is more delicate than stone. Handle with care to avoid cracking or breakage.
💛 Still Have Questions?
We’re here for you! You can email us directly at info@lollyllama.com. We’ll respond within 24–48 hours.